Episode #23 – Warranties

Mike / August 7th, 2012

Comments

  • chasemcballs

    August 7, 2012 at 2:40 am

    My Favorite!!!!!1

  • devsfan26

    August 7, 2012 at 2:44 am

    Warranties are simply an invitation to a store-wide laugh-fest where you are the Jackass of Honor.

  • werthec

    August 7, 2012 at 2:45 am

    Never bet against the house

  • novastar06

    August 7, 2012 at 2:52 am

    A-MEN.

    Great YKWB, one of the best ones I think – and I like the mask, I think it better separates this character from Board James, Regular James, and the Nerd

  • Snejku

    August 7, 2012 at 3:03 am

    That really is some damn bullshit, shouldn’t matter who works therea warranty is a warranty.

  • August 7, 2012 at 3:10 am

    Great episode, James. It’s bullshit like that warranty with the projector as to exactly why I never purchase warranty insurance. It’s never there for you when you need it, and it’s just a waste of money and time, so why bother?

  • prangstar

    August 7, 2012 at 3:12 am

    We dont have this problem here. By law you have warranty on your products in Holland for the proposed lifespan of the product, this is for all malfunctions except self induced.

  • August 7, 2012 at 4:04 am

    I love the YKWBS James I really do but don’t you think its a bit too much… I think you’ve released like 5 in the last 2 months. I understand at this current moment you and the crew are trying to wrap up the movie and may not have time for much else but I’m hoping for something different. Don’t take this comment as criticism I’ll come here and watch what ever you put up anyway :D though if you could put up something new that hasn’t been released for a while like board James. Also have to thank for releasing the new AVGN. It was a long wait XD. Good luck and Best regards from a fan :D

  • fade2black

    August 7, 2012 at 4:18 am

    HAHAHA one of the best YKWB! that’s also happened to me :(

    P.S.
    James, please, record your voiceovers with your mask on, or dub yourself when you wear the mask. The difference is pretty noticeable and well… That’s bullshit! :D

  • tweej

    August 7, 2012 at 4:18 am

    Was it from Sears? They were extremely rude and shitty with me about thier piece of shit lawn mower I bought from them that wouldn’t start the second time I tried to use it. They are definitely the worst store to try to return stuff to, even Craftsman tools which are supposed to have an unconditional life time warranty. Never shopping at that place again ever for anything!

  • likalaruku

    August 7, 2012 at 4:28 am

    There’s only 1 thing I’d recommend getting a warranty for, & that’s when you purchase something that you KNOW has terrible reviews for faulty build, like a Western Digital My Book Essential 1 TB USB 2.0 Desktop External Hard Drive; It came with a 2 year warranty & that thing was guaranteed to wipe itself withing half a year. If my uncle hadn’t lost the warranty, I could have returned that piece of crap…Last time I ever bought ANYTHING without reading reviews on it first.

  • Stebsis

    August 7, 2012 at 5:26 am

    Buy a warranty? At least here in Finland we don’t have to buy warranty separately. We get a receipt and it automatically has a warranty.

  • xazzax

    August 7, 2012 at 6:04 am

    In Poland we don’t need to buy it also. I think all european countries dont need to pay for it.

  • randomnick

    August 7, 2012 at 6:15 am

    in belgium we dont have to buy one either.
    receipt counts as a warranty.

  • DMM_poo

    August 7, 2012 at 6:33 am

    I love it, now make me hate it.

  • August 7, 2012 at 6:36 am

    Don;t you read the warrant T&Cs before you buy them? pfft

  • koel700

    August 7, 2012 at 6:52 am

    another good episode of BULLSHIT would be the amazingly annoying captcha (or whatever its called) words that are so twisted on purpose so they can know you are human and not a spamming program..most of the times i stick my face to the screen or revolve my head to decipher it..cant they find something better than this shit like adding 2 numbers or draw a cross inside the box as i did once

  • Stefanoragnopazzo

    August 7, 2012 at 7:08 am

    Like my old computer, every place had a warrant of two years life span, one year after they said that it wasn’t their responsibility because the warrant it only one year.
    One year on their part one year on the manufacturer of the products, yeah nice fucking system italy goverment.
    What’s the point of having a store if i have to call for every fucking company and every single product for every fucking delivery.
    But in the time i take the pieces off my computer i realize that the store’s laboratory had putting 2 fucking video cards of two fucking different companies. That’s why it wasn’t working.
    I’ve selled them the parts, because if mounted correctly they all work, and good a 200€ payback. Not much, but something, i would have nothing if not for the menace of legal action.
    BOW FUCKING WOW!

  • Tindre

    August 7, 2012 at 7:12 am

    Hmm… I guess its because the bulb is like a battery; a piece that is meant to be consumed, usually cant be covered under extended warranties..
    I might be wrong though, have no experience with projectors and warranties. :3
    Also its not weird that warranties don’t cover self damage, as the product isn’t usually built to handle being thrown in the floor, poured water over it or run over with your car.

    I work as a hardware technician and I get a lot of weird cases were people get upset when I tell them it can’t be covered under warranty. Like when lightning had struck (act of god) or the guy that had more dents than computer, wish people would stop treating their computers like shit. :<

  • Tindre

    August 7, 2012 at 7:21 am

    Also up here we have consumer law that acts as a warranty of sorts in up to 3 years. (as long as the defect is deemed production fault)
    But having that also makes products in store more expensive..
    As companies compensate for their “losses” because of the warranty.

    Like the cheapest macbook air;
    999,00 USD in USA;
    1 393,31 USD here.

    It sucks. :<

  • Manolito Mystiq

    August 7, 2012 at 7:34 am

    The warranty they gave you was a contract. It may’ve been different from the normal warranty of manufactured defects. They can tell you all they want that they don’t warrant that, your extra warranty is a contract they have to keep on. They are obliged to follow whatever is written on that warranty they gave you.

    I don’t know when that incident happened. If you still have warranty according to your extra contract, they should repair your projector. In any case you think you’ve too much trouble to have them sort out this problem, they should at least give you back the money you paid for that extra warranty, because they broke the signed contract.

    Manolito

  • Magmarock

    August 7, 2012 at 8:21 am

    Oh man do I hear you. Those things never help and sometimes I think they are designed to break down.

  • cloob1

    August 7, 2012 at 9:11 am

    Sounds like you went to Best Buy.

    I’ve never been so insulted when dealing with returns at that place, even with an extended warranty. They even tried to lie to me about their policy to keep me from exchanging something WITH a extended warranty.

    Everybody listen, don’t ever buy anything from Best Buy other than movies, video games, or other software. No hardware or appliances. Trust me.

  • Rob

    August 7, 2012 at 10:46 am

    omg I laughed so hard. :D
    Best ukwb EVER!

  • Radelta

    August 7, 2012 at 10:59 am

    Man people are such idiots. He filmed a whole bunch of you know whats bullshit episodes all at once, and hes releasing them slowly as time goes by. you guys with your comments of, hes spending to much time making these dont know what your talking about. they’ve been finished for a while now. keep on keeping on james nice video

  • August 7, 2012 at 2:13 pm

    Yeah, warranties are bullshit. The main thing to read is the text of the warranty. If it covers you situation AND there is no provision for unilateral modifications by the warranter then I would say you could have a claim in court. However, they realize that if they deny you.. it would cost more to litigate than it is worth. Warranty is basically a contract that the goods will conform to some standard. Unfortunate for consumers is that the sellers always draft them to be beneficial to them.

    I almost always say NO WAY JOSE to them. However, I have had good luck with accidental coverage in the past (Gateway Laptop, I busted the screen)

  • shenro

    August 7, 2012 at 2:29 pm

    never knew you needed to buy warranties, you get them with anything you buy in my country, even a flash drive

  • bloodheap

    August 7, 2012 at 3:47 pm

    Anytime you check out at Best Buy they try to sell you an extended warranty that covers you past the standard manufacturer warranty. For expensive fragile electronics it can be a good deal.
    I bought their warranty with my Asus laptop and I have had to have it repaired twice and each time there was no charge. This type of warranty also covers user mishap so it is a good deal.

  • marc_lawson

    August 7, 2012 at 4:43 pm

    I think it is actually illegal to hold a customer accountable for an error on the retailer’s end. I’d go back and try to speak to someone even higher up.

  • Omi-san

    August 7, 2012 at 5:09 pm

    They try to sell prolonged warranties where I live, but the laws already states that anything you buy is supposed to work for a reasonable amount of time. The extra warrantie is just a waste of money.

  • Al J. Krimson

    August 7, 2012 at 5:22 pm

    Yeah-yeah, you came to the shop and want to return non-working device by warranty, but you have to hard arguing with the manager to return the damn device. Well, of cause shops don’t wanna brought broken devices, but, people, i payed for the warranty, so i have rights. Fuckin’ hate the warranty, want to buy products without warranty so it will be cheaper

  • El Paso Assho

    August 7, 2012 at 5:58 pm

    Been there. Bought a warranty from Wal Mart several years back, product finally went kaput, returned it as it was still under the extra warranty they sold me, and they refused to honor it.

    They claimed their extra warranties only help them to help you return it to the manufacturer and have it repaired. Said bull shit, clerk sold it to me said it covered for returns. Apparently that USED to be the case but their policy had changed and it retroactively applies to all older warranties.

    TL;DR

    Extra warranties are 9 times out of 10 scams. Stores either word them weird anymore so they don’t actually help much, if at all; or they just outright lie and refuse to honor them. Fuck em.

  • TioJuan

    August 7, 2012 at 6:50 pm

    what a waste of money on that fucking bullshit.

  • lithe

    August 7, 2012 at 7:52 pm

    420 on the receipt
    SWED

  • jameslieb1

    August 7, 2012 at 8:01 pm

    You know what’s bullshit? Customer service agents. Let’s face it, 99% of them don’t have a damn clue what the they’re talking about, and more often than not, they don’t even help you out and just make you do the run-around until you get so frustrated that you just hang up. Now that’s bullshit.

  • Stylix

    August 7, 2012 at 8:45 pm

    Warranties are out of hand, its only a matter of time before the candy at the checkout of best buy gets a warranty offered with it.

  • FunkyPertwee

    August 7, 2012 at 9:11 pm

    Best one this season!

  • Ben_from_G-town

    August 7, 2012 at 11:34 pm

    Yeah I’ve gotten snookered into buying warranties as well. I got one for my Xbox 360 which ended up being totally unnecessary. It also seems like something even easier for the seller to screw you over with than insurance!

    I also find it hilarious that the Youtube ad was for Conn’s… The con artists that sell you electronics with pointless warranties!

  • hardr0ck

    August 8, 2012 at 8:18 am

    James, can you do one about CAPTCHAs? lol… I think we all know how bullshit captcha’s can be sometimes.

  • Drain

    August 8, 2012 at 12:47 pm

    They’re pretty much a waste. Newegg for example covers everything you buy in optional warranties, but no one in their right mind would pay for one. The technology will live PAST the warranty whether it dies or not, so basically you paid money for nothing. If something is defective then it will break right away and you can send it back whether you have the warranty or not. Things will either die immediately, or live a very long time. Warranties target the middle ground here which, 99% of the time, stuff never dies at.

    On the CPU I am looking at they are asking for +40$ to extend the warranty by 2 years. What CPU is going croak in less than 2 years unless you overclock the hell out of it? My quad from 2009 is still running without a hitch today. They’re just trying to bait me into feeding them another 40$. They have similar warranties on EVERYTHING, and it is ALL a waste. 99% of the time your hardware will either die before the default timer, or live past any extended warranty. There’s no reason to pay extra for these things.

    The funny thing is that on a Mic I have in my cart they’re asking for 12$ to extend the warranty. The Mic itself costs less than that. Why would I want to pay more to replace it instead of just ordering a new one for less?!

  • bdtrunks

    August 8, 2012 at 1:34 pm

    I will agree that some plans are bullshit, like for home electronics except for maybe the accidental ones if you have kids. Car electronics however, I will always recommend since a car is probably one of the harshest environments for electronics. I work in car installation and I have seen radios go out in under 2 years as well as blown speakers. Most of the time we will just replace them in store. So spending an extra 15 bucks could save you 100 or more.

  • misterprickly

    August 8, 2012 at 6:21 pm

    This is why I NEVER bother with them!

    THEY’RE BULLSHIT!!!!!

  • wampa421

    August 8, 2012 at 10:40 pm

    as an automotive technician i say buy the extended warranty if it’s offered by either the dealership or the car manufacturer they’ll cover just about anything except wear items or something you personally damaged (and trust me us techs can tell if something was damaged due to something you did) unless those wear items need to be replaced due to service bulletins and adding an extra $1000 to how much you buy the car for could save you triple that or more in the long run.

  • Jasonhoods

    August 8, 2012 at 10:56 pm

    I don’t know what your state laws are, in Michigan you would be able to fight that. That piece of paper (warranty) serves as a contract for the purchase of that item. Any changes applied to the warranty take effect from the date issued, not the date manufactured. When you bought that warranty, you bought a guarantee that the terms specified would be met. Some manufactures use the loop hole of adding terms subject to change in the fine print so you should always look out for that when purchasing a warranty.

  • Jasonhoods

    August 8, 2012 at 10:57 pm

    Also, you shouldn’t assume taking them to court is the only option. I’d wager that the threat and subsequent police call would be enough to scare them into refunding you.

  • Anthony33

    August 8, 2012 at 11:14 pm

    I’ll tell you what’s NOT bullshit. My comments starting to post and not having to sit through some shitty commercial before this video played. Nie job there.

  • Anthony33

    August 8, 2012 at 11:15 pm

    I meant to say NICE job there Cinemassacre guys.

  • Dan021

    August 9, 2012 at 12:31 am

    Just be careful guys,

    Extended warranty will cover a lot of things that the basic warranty wont BUT

    After working for so long selling them, I can tell you this.
    Make some research on how much units are breaking.

    Like back when the PS2 came out, mine broke 3 times, I never had to pay for anything except having to wait for a month to get mine replace/fixed.

    My 360 broke 3 times also, that will happen when you have your whole family playing with it everyday. So,

    1-How much will it be use?
    2-Whats the % of broken units (26% of the 360s were deffective during the first year that it launched.)
    3-How much are you paying for it?

    If its anywhere near 30% of the unit’s price, don’t bother.
    Cameras will often go as far as 50%!

    But if its 15%, you know you will use it a lot and you are not lucky with stupid stuff always breaking… then consider it.

    My PS1 broke 3 times,
    my N64 0 time,
    my GBA 0 time
    my Dreamcast 1 time,
    my PS2 3 times,
    my Gamecube 3 times (thanks to memory card swapping from Animal Crossing!)
    my PS3 0 time
    my Xbox 2 times,
    my Xbox 360 3 times.
    my DS 0 time
    my PSP 1 time

    So do I use extended warranties, sometimes. Right now, I saved a LOT of money from it. Just use your head and DONT GET IT ON A TOASTER!

    Good luck!

    PS: Sorry James, losing money because the manager was confused sucks, but you should always talk to the store manager and then to the Head Office if they wont do anything. You could at least get credit from the store for the very bad service they gave you. :)

  • lunalicrichard

    August 9, 2012 at 3:34 am

    It’s like Dan 021 say’s : Use your head and read the thing before you buy !
    In big expensive electronics , it is a good idea to extend your warrenty , because stuff breaks down . And normal warrenty mostly only last a year .
    especially with console’s , it makes sense to think about getting the extension . Most products that break down , often do so just after the warrenty expire’s . And if you don’t have a lot of money , get the extended warrenty so it will be fixed or replaced .
    I had one break the day after the warrenty ended ! And i had to buy a new one !

  • August 9, 2012 at 10:05 am

    James, you got screwed. If you have the receipt and the pamphlet and stuff, it’s basically a contract that the retailer is obligated by law to honor. You CAN sue them for breach of contract, illegal sales practices, unconscionably denying coverage, etc etc. I would even go so far as to call your local television news station to tell them about a great scoop on a retailer selling bum warranties and scamming customers. Bad press has a way of making companies want to suck your dick.

  • diaz90

    August 9, 2012 at 1:27 pm

    In most European countries I know you always have a warranty. In my country EVERYTHING (except food) has to have a mimimum two year warranty. Still in electronics shops they do sell warranty extensions, like if I want to have the warranty extended for three years for example. But I never buy it, because its BULLSHIT.

  • CAFFEINEOVERDOSE

    August 10, 2012 at 10:26 am

    That is why we have things like google and youtube to learn how fix things that may brake…. and ya the bulbs do burn out but I would first trying to clean it first… and ” I THINK ” projectors have a halogin bulbs in them so if you touch with with your fingers and get oils from your skin on it, it might mess em up too.

  • iLikeTehGamez

    August 11, 2012 at 9:08 pm

    James, a topic suggestion, since I just came from dropping a deuce

    Toilet Paper-
    When you start a new roll, you pretty much have to tear the roll to shit to get it started. I never have this problem with paper towels. Why does the first sheet have to be attached like that?

    Keyrings are pretty annoying to use as well


    Also WTF, go back and raise hell at the store, they sold you a warranty under the expressed purpose of replacing the bulb. That is shit. If the warranty doesn’t cover it, you should be reimbursed for being lied to. Unleash the power of the angry nerd.

    to quote southpark
    “This is America, and in America when something sucks, you’re supposed to be able to get your money back.”

  • OMA

    August 12, 2012 at 2:54 pm

    Test

  • Maddy

    August 14, 2012 at 5:32 am

    That extended warranty bullshit is such a racket. Though, the deal the sales person offered you sounded pretty good. I probably would have paid an extra 50 bucks to cover the replacement of a bulb that costs hundreds of dollars.

  • johnmorisi

    August 17, 2012 at 11:56 pm

    I totally agree james. warranties are more than bullshit, theyre fuckin bullshit. I cant count on my fingers how many times ive been sold a bullshit warranty. I always tell myself warranties are a waste but when i get to the register, i always say, this is the time im gonna need it, and i cant help but get it… then later i find out im just a fool.

    Just the other day i was sold a cymbal from musiciansfriend for my drumkit. It is about $250. They ask if i wanted the gold coverage which covers everything, even if the cymbal breaks for 4 years! Well, I bought this cymbal cause i recently just broke a cymbal that wasnt warrantied. So i said, “what the hell”, i might as well just get it, I’ll probably break it in a few years anyway, then i could just get a free one. Then later i go to read the warranty itself, and it says that it doesnt cover cymbals over $200. WHY THE HELL WOULD THEY EVEN OFFER ME THE GODDAMN WARRANTY– cause theyre crooks, that’s why. I call them back up and i have to get put on hold 100 times before i get them to cancel the warranty. That’s some fuckin bullshit.

  • Dark Omega

    August 18, 2012 at 6:12 pm

    Should do one of the “restocking fee” places charge you when you return things. Having to pay a fee for them to either put it back on the shelf or send it back to where ever it came from.

  • Hawkear

    September 1, 2012 at 9:04 am

    tbh though, my ipod broke and I had no warranty and it had a known defect that was really a problem, they gave me and my bro an ipod as they both had this problem, No warranty needed, that’s good, but the warranty is indeed not needed and bullshit!

  • dansims

    September 23, 2012 at 8:41 pm

    Extended waranty mostly cover what will not append, for exemple, a hardrive in a portable will eventuly crash..and its not cover…so it the same for the bulb…i byed that extra waranty once in my life, and it was whit my vhs camcorder..and it works..yes…i must admit, and not only once, 2 time..but it was 25 years ago..I wont recommend it today, anyway, there’s a basic waranty on almost anything …

  • EmSeeSquared

    November 21, 2012 at 6:29 pm

    I bought a fucking piece of paper recently. But it wasn’t a warranty, it was a Wii U preorder.

    Lemme tell you all a little story. I’ve been wanting the Wii U since it was announced, as i missed out on the entire Wii generation.

    Preorders began on my birthday, and while i had every intention of making an online preorder, stores sold out too fast. So i had to settle on an in-store preorder for 5 bucks.

    As we all know, the system was just released Sunday. I couldn’t make it to the store that day, so i called Saturday in advance to ask how long they’d be able to hold my system. They told me 30 days.

    Sounds good, right? Well imagine my reaction when i went in monday to claim my PREORDERED system, and they told me “sorry, they’re being sold on a first-come, first-served basis”

    So this *shows preorder receipt* is just a useless piece of paper i paid 5 bucks for!

    “THAT’S BULLSHIT”

  • February 23, 2013 at 2:20 pm

    BRO all economy in the fucking world it like the warranty , Fuck that , fuck all product whit warranty… y better have a dumpshit in the PC thats a better warranty , y tell you :) ) LOVE your worck a BIG FAN

  • April 20, 2013 at 4:12 am

    That would have made me so mad. I never get warranties anyway.

  • piedude67

    May 22, 2013 at 3:13 am

    i love the mask soo much!

  • July 29, 2013 at 5:02 am

    When it comes to warranties, Apple Care does it right. Plus I waited on hold for less than 1 minute when I called them. Not all warranties are worthless.

  • Ben Engelhard

    October 1, 2013 at 11:03 pm

    You should have gone in as AVGN. He would have set them straight!! lol

  • February 8, 2014 at 7:45 am

    I don’t even fill out the cards anymore.

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